Refund & Return Policy

Last updated: 18 July 2026

1. 14-day return window

You have 14 days from the date of delivery to request a return. We will honour returns beyond this window on a case-by-case basis if the product is defective — please just ask.

2. Eligibility

To be eligible for a return, the item must be:

• In its original packaging.
• Unused, unopened, and in the same condition you received it.
• Accompanied by the order number or a copy of the invoice.

For hygiene reasons, the following items are non-returnable once opened or used:

• Opened candles, soaps, face creams, hand creams.
• Opened tisanes, incense, bath salts.
• Personalised or custom-made items.
• Gift cards.

3. Damaged or defective items

We hand-pack every order with care, but if something arrives damaged, broken, or defective, please:

1. Email hello@essenceofhope.in within 48 hours of delivery.
2. Include your order number and a photograph of the issue.
3. We will arrange a free return pickup and send a replacement within 5 business days, or refund you in full.

4. How to start a return

1. Email hello@essenceofhope.in (your email client opens with a pre-filled subject — replace <ORDER-ID> with your order number).
2. We will reply within 1 business day with return instructions.
3. Pack the items securely and ship to the address we provide.
4. Once we receive and inspect the return, we will process your refund within 5 business days.

5. Refund method & timing

• Refunds are issued to the original payment method.
• UPI refunds: 1–3 business days.
• Card refunds: 5–10 business days (depends on your bank).
• Bank transfer / netbanking: 3–7 business days.
• You will receive an email confirmation when the refund is initiated.

6. Shipping costs

• If the return is due to our error (damaged, defective, wrong item), we cover all return shipping costs.
• If the return is for any other reason, the return shipping cost is deducted from your refund. Within India this is typically ₹100; international returns are at the buyer's cost.

7. Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the original and place a new order. Refunds are processed independently of new orders.

8. Order cancellation

• You may cancel an order within 24 hours of placing it for a full refund.
• After 24 hours, the order will have been processed and shipped. You may still return it under the 14-day window above.
• To cancel, email hello@essenceofhope.in with your order number.

9. Workshops & experiences

• You may cancel a workshop booking up to 7 days before the date for a full refund.
• Within 7 days, refunds are at our discretion.
• If we cancel a workshop (e.g. low enrolment, studio closure), you will receive a full refund or a credit toward a future date.

10. Non-refundable items

Sale items purchased during a clearance campaign are eligible for exchange or store credit, but not for a refund to the original payment method, unless defective.

11. Contact

For any return, refund, or cancellation question, write to us and include your order number. We will respond within 1 business day.

One-click start (your email client opens with a pre-filled subject — replace <ORDER-ID> with your number):
hello@essenceofhope.in?subject=Return%20Request%20%23<ORDER-ID>

EOH Wellness (Private) Limited
Plot No. 978, Pati Chanda Road
Pratapgarh, Uttar Pradesh – 230138
India
GSTIN: 09AAJCE6404C1ZV