Shipping Policy
1. Processing time
- Orders are processed and dispatched within 1–2 business days of payment confirmation (excluding Sundays and Indian public holidays).
- During sales, Diwali, and the December holiday season, processing may take up to 3 business days.
- You will receive a shipping confirmation email with a tracking number as soon as your order leaves the studio.
2. Domestic shipping (India)
| Service | Carrier | ETA | Cost | Free over |
|---|---|---|---|---|
| Standard | India Post / Delhivery | 4–7 business days | ₹100 | ₹3,500 |
| Express | BlueDart / FedEx | 1–3 business days | ₹350 | — |
Shipping to remote / PIN-code-restricted areas may take an additional 2–3 business days. We will email you if this affects your order.
3. International shipping
| Service | Carrier | ETA | Cost | Free over |
|---|---|---|---|---|
| Standard | India Post / DHL | 10–18 business days | $18 / €16 | $200 / €180 |
| Express | DHL / FedEx International | 3–6 business days | $45 / €40 | — |
International orders are subject to local customs duties and taxes, which are the responsibility of the buyer. We cannot mark packages as "gift" to avoid these.
4. Order tracking
Every order comes with a tracking number. You can track your package using the carrier's website or our order-tracking page.
If your tracking shows "Delivered" but you have not received the package:
- Check with neighbours, building reception, and any safe location the carrier may have used.
- Wait 24 hours — sometimes the scan is premature.
- If still missing, email hello@essenceofhope.in with your order number. We will open a carrier investigation and send a replacement if the package is confirmed lost.
5. Address changes
If you need to change the shipping address after placing an order, email us within 12 hours. After that, the order may already be in the studio's packing queue and we may not be able to change it.
6. Lost or damaged packages
We insure every shipment. If your order arrives damaged, please see our Refund Policy for the replacement process.
7. Shipping restrictions
We currently ship to most countries. We are unable to ship to:
- Countries with active trade embargoes (please contact us if unsure).
- PO boxes for express shipments (PO boxes are fine for standard).
8. Contact
For any shipping question, write to hello@essenceofhope.in with your order number. We will respond within 1 business day.
Consumer Care
For any order, refund, or product question, our consumer care team is here to help.
Phone: +91 98212 27294
Email: care@essenceofhope.in
Hours: Mon–Sat, 10 am – 7 pm IST
EOH Wellness (Private) Limited
Plot No. 978, Pati Chanda Road
Pratapgarh, Uttar Pradesh – 230138
India
GSTIN: 09AAJCE6404C1ZV